Shipping and delivery

Processing Time

• Orders are typically processed and shipped within 2–5 business days.
  
• During new collection launches, seasonal drops, or high-volume periods, processing times may be slightly longer.
  

Shipping

• Orders are shipped via USPS and include tracking when available.
  
• Once your order has been shipped, you will receive a tracking number by email.
  

Delivery Estimates

• Domestic U.S. orders typically arrive within 3–7 business days after shipment.
  
• Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
  

Address Accuracy

• Please ensure your shipping address is correct before placing your order.
  
• Basalt is not responsible for packages delivered to an incorrect address provided at checkout.
  

Lost or Delayed Packages

• Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
  
• If your package is significantly delayed or appears lost, please contact us and we'll do our best to help.
  

Handcrafted Items

• Every Basalt bracelet is handcrafted and may feature slight natural variations in gemstones, making each piece unique.