Privacy Policy
Last updated: July 11, 2026
Basalt ("we," "us," "our") values your privacy. This policy explains what information we collect through trybasaltco.com, how we use it, who we share it with, and the choices available to you.
Information We Collect
Provided directly by you:
- Name, email address, phone number, shipping and billing address
- Payment details, processed securely through our third-party payment provider (we never see or store full card numbers)
- Order history and communication with our customer service team
- Account information, if you create one
- Any details you share via contact forms, order notes, or email
Collected automatically:
- IP address, browser type, and device/operating system
- Pages viewed, time spent on site, referring and exit pages
- Cart activity and items viewed or saved
- Cookies and similar tracking technologies
From third parties:
- Basic delivery and shipment status from carriers
- Fraud-prevention signals from our payment processor
How We Use Your Information
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and respond to inquiries
- Send marketing emails or promotions, if you've opted in (you can unsubscribe anytime)
- Improve site performance, product offerings, and the overall shopping experience
- Detect, investigate, and prevent fraud or abuse
- Comply with legal, tax, and regulatory obligations
How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who support our operations (payment processing, shipping carriers, email platforms, analytics tools)
- Legal or regulatory authorities, when required by law or to protect our rights and safety
- A successor entity, in the event of a merger, acquisition, or sale of business assets
Cookies & Tracking Technologies
We use cookies to keep your cart functional, remember preferences, and understand site traffic and behavior. You can manage or disable cookies through your browser settings, though this may limit certain site features.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined here, satisfy legal or tax obligations, and resolve disputes.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Object to or restrict certain uses of your data
To exercise any of these rights, email [email protected].
Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
Children's Privacy
This site is not directed at children under 13, and we do not knowingly collect personal information from anyone under that age.
International Visitors
If you're accessing the site from outside the United States, your information will be processed in the United States, which may have different data protection standards than your home country.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date above reflects the most recent revision.
Contact
Questions or requests related to this policy can be sent to [email protected].